FAQ - Runescape Gold|Runescape Money|Buy Runescape Item

• How is delivery accomplished?
• How long does delivery take?
• Is this business safe or legal?
• Why do I have to send money first? How do I know you will uphold your part of the transaction?
• Is it safe for me to pay online?
• Why do rsplayer.com need to call me sometimes?

How is delivery accomplished?
  After the process for the order and payment sent have been completed, your order will appear in our delivery queue. Our delivery team will log into the appropriate game and contact the character specified on the order form. Some games currency can be mailed in the game, if we have made sure that your information is correct, we will tip your currency through game mail system when you are offline. If we can't make sure your information, we will send an email to confirm your information. For some game should do the trade face to face in game, you should contact us when you online, then our team will login into the game and do the trade with you face to face.

How long does delivery take?
  We can usually deliver within 10 to 30 minutes, if your all information is correct and your paypal is no problem. For something unexpected happen, the time maybe longer. But we promise that the time never exceed 36 hours. If you cannot receive your goods after 36 hours since you have made order, we will refund your full money.

Is this business safe or legal?
  rsplayer.com has conducted business for over 3 years, and served hundreds of thousands of customers. We conduct thousands of transactions per day, and we are adding new games to our roster every month. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.

Why do I have to send money first? How do I know you will uphold your part of the transaction?
  Since rsplayer.com conducts thousands of transactions per day, we require the client to send payment before we can complete delivery. As in nearly every service industry worldwide,superb reputation and a standard of excellence guarantee a safe and speedy delivery.

Is it safe for me to pay online?
  It's safe. The payment system we use now is the same as ebay's online payment system. If you use and pay on ebay before, you would know that it's safe on ebay. The situation on rsplayer.com is the same. Actually, you don't need to input your credit card number or password. When you pay, there is a link leading you to paypal page. That means the information you should provide is for paypal not for rsplayer.com. So rsplayer.com cannot get any information about your credit card or your password.

Why do rsplayer.com need to call me sometimes?
  The reasons you may want to know as follows:
(1) There maybe something wrong with your order. for example, you purchase gold on wrong Server or you input a wrong character.
(2) For fast delivery, we may need you to be online in different time to trade currency with us. At it happens, you were not online.
(3) For large orders, we may make sure our clients are safe, such as prevent your paypal from being fraud or stop some strangers to hack your order without your permission.
(4) To improve our service more, we aspire after your advice and suggestion on our service by call our clients.
  As these reasons above we may call you for the sake of smooth transaction in the future.